Terms of Service

1. Permitted Use

You may use our website and services for lawful business purposes only. Specifically, you agree to:

• Provide accurate and complete information when engaging our services or using contact forms
• Use our services in a manner consistent with professional standards and ethical business practices
• Respect the intellectual property rights of Aperture Guild and third parties
• Maintain the confidentiality of any sensitive information shared during service delivery
• Comply with all applicable local, state, national, and international laws and regulations

2. Prohibited Activities

You may not use our website or services to:

• Violate any applicable laws or regulations
• Transmit any harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable material
• Interfere with or disrupt our website, servers, or networks
• Attempt to gain unauthorized access to any portion of our website or systems
• Use automated systems or software to extract data from our website without permission
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Use our services for any fraudulent or unlawful purpose

3. Service Scope

Aperture Guild provides marketing research, consultation, and strategic guidance services. Our services are advisory in nature and designed to provide insights and recommendations. We do not guarantee specific business outcomes, as results depend on numerous factors beyond our control, including market conditions, client implementation, and competitive dynamics.

4. Service Agreements

When you engage our professional services, a separate service agreement or statement of work will govern the specific terms of that engagement, including:

• Scope of services to be provided
• Project timelines and deliverables
• Fees, payment terms, and billing arrangements
• Confidentiality and non-disclosure obligations
• Ownership of work product and intellectual property

In the event of any conflict between these Terms of Service and a specific service agreement, the service agreement shall prevail for that engagement.

5. Client Responsibilities

When engaging our services, you agree to:

• Provide timely access to relevant information, personnel, and resources necessary for service delivery
• Respond to requests for information or feedback within reasonable timeframes
• Ensure that information you provide is accurate, complete, and current
• Maintain appropriate confidentiality regarding our methodologies and proprietary approaches
• Make timely payments according to agreed-upon terms

6. Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We will make reasonable efforts to notify active clients of significant changes that may affect ongoing engagements. We are not liable for any modification, suspension, or discontinuance of services.

7. Website Availability

While we strive to maintain continuous website availability, we do not guarantee uninterrupted access. Our website may be unavailable due to maintenance, updates, technical issues, or circumstances beyond our control. We will make reasonable efforts to minimize disruptions and provide advance notice of scheduled maintenance when possible.

8. Service Capacity and Availability

Our professional services are subject to availability and capacity constraints. We cannot guarantee acceptance of every service inquiry or request. We reserve the right to decline engagements that are not aligned with our expertise, capacity, or business objectives.

9. Geographic Scope

While we serve clients worldwide from our Paris base, certain services may have geographic limitations or require additional considerations for international engagements. We will communicate any such limitations during the engagement process.

10. Updates and Changes

Our methodologies, approaches, and service offerings evolve to reflect industry developments and client needs. We may update or enhance our services without prior notice. Such updates are designed to improve service quality and effectiveness.

11. Our Content and Trademarks

All content on our website, including text, graphics, logos, images, and software, is the property of Aperture Guild or our licensors and is protected by intellectual property laws. This includes:

• The Aperture Guild name, logo, and branding elements
• Website design, layout, and visual elements
• Marketing materials, case studies, and published content
• Proprietary methodologies and frameworks

You may not use, reproduce, or distribute our intellectual property without explicit written permission.

12. Client Deliverables

Ownership of work product created specifically for client engagements will be addressed in individual service agreements. Generally, clients receive licenses to use deliverables for their internal business purposes, while Aperture Guild retains intellectual property rights to underlying methodologies, tools, and approaches.

13. Client-Provided Content

When you provide us with information, materials, or content during service engagements, you grant us a limited license to use that content solely for the purpose of delivering the agreed-upon services. We will maintain confidentiality as specified in service agreements.